Oracle Applications Analyst / Consultant With 10.7 through 11i CRM, ERP, Sys Admin Experience, Training, and Courseware Development for Oracle COrporation - Over 6 years with Oracle Applications and Oracle Policies and Procedures.
Education: BS in Computer Science, Rollins College, June, 1985.
Overall Experience: oracle Products, Customer Support, Call Center Technical Lead, oracle Support Analyst, oracle Database, ERP, CRM, Applications Implementation, Training and Courseware development for oracle Products, Software Testing and Analysis, Software Lifecycle MIL-STD-2167A, Independent Verification and Validation (IV&V) Systems Analysis (C++), Requirements Definition and Analysis, Radar and Telemetry Range Safety Software.
June 2001 ? Present
Marlin eSourcing Solutions, Kissimmee, Florida
oracle Applications Engineer
Implemented oracle applications for a start up company consisting of 11i ERP Financials Suite, Order Management, Inventory, Purchasing, and Warehouse
Management. Responsible for coordinating the implementation with oracle Consultants, Marlin Executives and Employees, and oracle Support Services. Performed requirements definition and analysis, creating and executing test cases against Marlin?s requirements and directing conference room pilot using oracle applications, requirements test cases, and associated documentation. Provided objective analysis and reports to Vice Presidents and CEO of company.
April 1996 - May 2001
oracle CORPORATION, Orlando, FL
Senior Courseware Developer -
Customer Relationship Management (CRM)
Responsible for developing courseware for Support Analysts, Consultants, and Customers using oracle Applications R11i. Develop CRM Foundation classes including Assignment Manager, Calendar, Business Rule Monitor, Escalation Manager, Fulfillment, Interaction History, Territory Manager, and Task Manager. Wrote Instructor led training and net classes for oracle applications including Order Entry, Delivery Based Shipping, Customer Care, Mobile Field Service, Service, Contracts, and CRM Foundation. Responsible for development through delivery process of training classes to oracle University such as development, revision, graphics, format, and content reviews. Knowledge of other applications within oracle including call center, contracts, and Teleservice. Performed Applications bootcamp (8 week program) introducing over 200 new hires to oracle and coordinated classes to familiarize all new hires with oracle policies and procedures. Knowledge of oracle tools and processes, SQL*Plus, Unix, Java, Framemaker, Powerpoint, and instructional design. Presented papers at oracle Applications Users Group (OAUG) titled, "oracle Service 3.0, 3i, and 11i," September 1999 and "Implementing and Using oracle Service with Release 11," April 1998.
Senior Technical Analyst
(April 1996 - June 1998)
Team Lead Support Analyst working in oracle Call Center (Orlando) performing diagnostics, troubleshooting and correction of Technical Assistance Requests (TARs) with oracle Applications software specific to oracle Service, Order Entry, Shipping, and Inventory. Knowledge of oracle Bug database, SQL, UNIX, oracle Databases Metalink, and patching process. Familiar with oracle Service 10.7 through Release 11i. The only oracle Support Employee within the company that was responsible for Beta oracle Service. Duties included logging and troubleshooting these TARs with development and customers including critical account customers. Original team member of oracle Service product (within support organization). Prepared and taught oracle Service Release 11 to oracle Support Analysts in Melbourne, Australia, August, 1997.
July 1995 - April 1996
TEAM, Inc., Orlando, FL
System Test Engineer
Team Lead responsible for developing and executing system test cases and test procedures for telecommunications applications software on an oracle Client Server network. Responsibilities included testing interactions between all Sub-Systems and writing all related documentation. Familiar with oracle, SQL*Plus, and UNIX in a Client/Server environment, as well as requirements test analysis and using the Software Development Life Cycle process (MIL-STD-2167A).
June 1990 - July 1995
ENSCO, Cocoa Beach, FL
Sr. Systems Analyst
Performed Independent Verification and Validation (IV&V) of Range Safety Launch Critical software including Radar, Telemetry, and weather. Duties included verification of software life cycle processes, (using MIL-STD-2167), coding, requirements, testing, and documentation including Software Requirement Documents, Software Test Plans, Procedure guides, and Implementation Guides. Performed Code analysis of C++ software, attended development,
design, and code reviews of Range Safety and Software Systems associated with Patrick Air Force Base. Attended certification board meetings (SOAB) to approve system software for Launch Certification. Worked on site with customer and participated in daily conferences and meetings providing technical assistance as needed. Secret Clearance.
January 1988 - June 1990
Carrier Transicold, Athens, GA
Responsible for start up of Manufacturing Facility Computer Department. Performed requirements analysis, departmental procedures, testing, and computer room setup for manufacturer of mobile air conditioning transportation units using MANMAN software. Worked with manufacturing departments including Human Resources, Financials, Engineering, and Accounting.
June 1984 - December 1987
Grumman Technical Services, Inc., Kennedy Space Center, FL
Master Console Analyst
Master console analyst performing operations and maintenance of launch software in the Firing Rooms for the Space Shuttle Program. Completed Master Console Firing Room Launch certification process. Team member responsible for maintaining the accuracy and performing updates to the Launch Countdown OMI 2012. Training Coordinator. Secret Clearance.
References: Are available and furnished upon request.